Support
Last updated September 30, 2026
For help with Florida HCAP, contact help@floridahcap.com. Include your name, your organization and what you were trying to do. Please don't include patient information.
Signing in
- Forgot your password? Use Forgot password? on the sign-in page. We'll email you a reset code.
- New account? Sign in with the temporary password from your invitation email. It expires after 7 days; ask for a new invitation if it has.
- "No hospital assigned"? Your account exists but isn't linked to your hospital yet. Contact support to have it assigned.
- Lost your authenticator app? Administrators use one to sign in. Contact support to reset it.
- Invitation and reset emails can land in spam or quarantine. Check there first, and ask your IT team to allow mail from floridahcap.com.
Accounts
Accounts are created by an administrator. There is no self sign-up. To add, remove or change someone's access, contact support.
About the data
Florida HCAP combines published public data (for example CDC PLACES, CMS and U.S. Census data) to support planning. Figures are estimates and may lag their sources. See the Terms of Use.